Returns Policy

Returns Policy

A-Label is a wholesale supplier and cannot accept all returns unless faulty or sent incorrectly by us, all Sales are final.

All returns are subject to a restocking charge to either £25/€35 or 15% of the price of the returned goods.

Subject to the Buyer having a right to return the Goods pursuant to these terms, all sales are final.

However, A-Label does subject to the terms of this clause, recognise that there may be occasions when it is appropriate to accept returns from the Buyer and A-Label shall, on a case by case basis, consider doing do. For the purposes of this clause, any Goods which the Buyer wants to return shall be referred to as "Returned Goods";


  1. A-Label will, in any circumstances, only accept returns if the following conditions are met: 

    (a)The Buyer shall provide a proper invoice and despatch note number in respect of the Returned Goods;

    (b) A-Label must have issued a valid returns authorisation note in respect of the Returned Goods. Should the returns note not have been provided in advance by A-Label, and subsequently accompany the goods being sent back, a 5% fee (of the goods value) in addition to any other charges that may be levied (see 'c' below) will be deducted from any credit note issued.

    (c) By way of a restocking charge, the Buyer shall pay to A-Label a sum equivalent to either £25/€30 or 15% of the price of the Returned Goods (at A-Label's discretion);

    (d) The Returned Goods must not have been worn (including tried on) and must be returned in their original unopened packaging;

    (e) The Returned Goods must be returned with all original documentation that was supplied with the Goods;

    (f) A-Label retain the right to refuse Returned Goods should A-Label deem them to be unsuitable for resale;

    (g) The Buyer will either:

    (i) pay for and arrange the return of the Returned Goods; or

    (ii) if A-Label agrees to recover the Returned Goods pay to A-Label a charge of £15/€18 per box of Returned Goods. In the event that A-Label carrier attends to collect the Returned Goods and that collection is not possible owing to a default of the Buyer, a charge of £15/€18 will be payable by the Buyer to Ralawise.

    (h) The value of the Returned Goods must not exceed 5% of the Buyer total spend with Ralawise during the preceding 12 month period;

  2. The following Goods will not be eligible to be returned pursuant to this clause: 

    (a) Any products from the Result Air Down range;

    (b) Underwear;

    (c) Consumables (as defined from time to time by A-Label);

    (d) Christmas & Seasonal Product e.g The Christmas Shop

    (e) Any Goods which A-Label does not carry as core stock (as defined by A-Label from time to time);

    (f) Any Goods which have been ordered as bespoke Goods by the Buyer (for example, embroidered and/or personalised Goods);

    (g) Samples;

    (h) Any Goods which have been in the possession of the Buyer for more than 28 days after delivery;

    (i) A-Label Deal products;

    (j) Discontinued lines;

    (k) Seasonal products;

    (l) Any Goods which have, as their function, the protection of health and safety and/or the hygiene of the wearer. By way of (non-exhaustive) examples, high visibility garments, earplugs, face masks and goggles



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